Our Policies: Warranty, Insurance, Estimates, and How We Handle Problems

Licensing and Insurance

Licensing

Carpetime, Inc. holds a City of Grand Junction specialty contractor license for flooring installation (license #20264223), issued through the Mesa County Building Department. We also hold a Colorado state sales tax license and local business licenses in the communities where we work for flooring sales and installation. Copies of our licenses are available on request.

Insurance

Carpetime carries the following insurance for the current policy period (September 1, 2026 to September 1, 2027):

• Commercial general liability: $1,000,000 per occurrence and $2,000,000 aggregate, through Employers Mutual Casualty Company
• Commercial auto liability: $1,000,000 combined single limit
• Umbrella liability: $1,000,000
• Workers' compensation: Statutory coverage through Pinnacol Assurance, plus $1,000,000 employer's liability

The independent installers who work on Carpetime jobs carry their own liability insurance. Contractors, builders, and commercial customers can request a certificate of insurance for their project.

Estimates, Deposits, and Pricing

• Measures: Measures are free anywhere in the Grand Valley, including Grand Junction, Clifton, Palisade, Whitewater, Fruita, Loma, and Mack. Projects outside the Grand Valley carry an installer trip charge and may carry a measure fee. Any measure fee is credited toward your project if you move forward.
• Written, itemized estimates: Every estimate is in writing and itemized, so you can see exactly what you're paying for. On request, we can also provide a room diagram and the manufacturer's specs, warranty, care, and installation information for your product.
• Deposit: We require 50% down to schedule your project. Long-term customers with a good payment history, or customers who have completed our credit application, may qualify for different terms.
• Price changes: Flooring manufacturers adjust product prices and freight charges periodically. Before your deposit is paid, your quoted price can change if our costs change, and we work to let you know about manufacturer price and freight increases as soon as we learn of them. Once your deposit is paid, your price is locked, with one exception: floor preparation. The true condition of the subfloor often isn't known until the old flooring comes up, so prep work like leveling or repairs may be adjusted once we can see what's underneath.
• Payment: We accept cash, check, and all major credit cards.
• Changes during the job: Most changes are handled verbally between you and your sales representative. If you'd like changes documented in writing, just let us know before the job starts and we'll do that.

Our Installation Warranty

When Carpetime sells and installs your flooring, we warrant the installation labor and workmanship for one (1) year from the date of installation. If something goes wrong because of how the floor was installed, we'll come back and make it right.

This warranty covers installations scheduled and billed through Carpetime and performed by our installation crews. It does not cover installations where the customer hired and paid an installer directly, even if we recommended that installer.

For projects outside the Grand Valley, our installation warranty applies the same way. Because of the extra travel, warranty service calls outside the Grand Valley carry a trip charge to cover the mileage.

Our installation warranty is part of a completed, paid-in-full project. If your balance isn’t paid within 30 days of installation, Carpetime reserves the right to decline warranty service on that installation.

For more detail on what is and isn’t covered, read our blog post, What’s Covered by Your Flooring Warranty?

Product Warranties Come From the Manufacturer

Carpetime doesn't warranty the flooring material itself. Product warranties are provided by the manufacturer, and their length and terms vary by brand and product. Your sales representative can give you the specific warranty for any product you're considering, and we encourage you to ask before you buy.

One thing many people don't realize is that even when a manufacturer approves a defect claim, the coverage often doesn't pay for everything. Costs like new baseboards, moving furniture and appliances, and sometimes the full cost of tearing out and reinstalling may not be covered. We'd rather you know that up front.

Material Sold As-Is

Sometimes we sell flooring that doesn’t carry a manufacturer’s warranty, such as special buys on carpet or turf and pieces from our bone pile. These can be a great value, but they’re sold as-is, with no product warranty. When material is sold as-is, we’ll tell you clearly before you buy.

If Carpetime installs as-is material, our one-year installation warranty still applies, as long as it’s clear the problem was caused by the installation and not the material.

Wood Floors and Humidity

Hardwood manufacturers require indoor humidity to stay within a set range, typically no lower than 35%. In Grand Junction's dry climate this matters, because floors kept too dry can gap or crack, and manufacturers may deny claims when humidity wasn't maintained. We'll go over your product's requirements with you before installation.

Who the Warranty Covers

Our installation warranty applies to primary residences and commercial installations. It covers the original purchaser and does not transfer if the property is sold. Rental properties, including vacation rentals, are reviewed case by case, because tenant use adds variables we can't control.

Keep in mind that most flooring manufacturers' residential warranties only cover flooring installed in a primary residence. That means flooring in a rental or vacation property may not be covered by the manufacturer at all. Ask your sales representative about the warranty on your specific product if the floor is going into anything other than your primary home.

What Causes Flooring Problems

When there's a problem with a floor, the cause almost always falls into one of three categories, and the category decides who is responsible for fixing it:

• Material defect. This is a flaw in the product itself, such as a manufacturing defect in the carpet, plank, or finish. It's covered by the manufacturer's warranty.
• Installation issue. This is a problem with how the floor was installed, such as seams, transitions, stretching, or fastening. It's covered by Carpetime's one-year installation warranty.
• Site or use conditions. These are problems caused by the environment the floor is in or how it's used and cared for. They are generally not covered by either warranty.

Common examples of site or use conditions include:

• Water damage, leaks, or flooding
• Moisture coming up through a concrete slab or crawlspace
• Indoor humidity outside the manufacturer's required range
• Structural movement or settling of the home
• Pet damage, including scratches and accidents
• Furniture without protective pads, or heavy rolling loads
• Fading from direct sunlight
• Cleaning products or methods the manufacturer doesn't approve
• Normal wear and tear

Sometimes the cause isn't obvious at first. When that happens, we'll look into it honestly with you and, when needed, bring in the manufacturer.

Why We Follow the Installation Rules (Even When It Costs More)

Floating floors, like luxury vinyl plank (LVP) and laminate, have strict installation requirements. If any of them are skipped, the manufacturer will usually treat a later failure as an installation issue rather than a product defect, which means the product warranty won't apply. Our installation process follows these rules every time:

• A flat subfloor. Floating floors require the subfloor to be flat within 1/8" over 6 feet and 3/16" over 10 feet. Dips and humps can cause planks to flex, separate, or break at the joints.
• Moisture control. Excess moisture from a concrete slab, crawlspace, or the subfloor itself can damage flooring and void the manufacturer's warranty.
• Expansion space. Floating floors expand and contract with temperature and humidity. They need room to move at walls and other fixed points, as the manufacturer specifies, or they can buckle or separate.

When the Subfloor Isn't Flat

Fixing an uneven subfloor usually means grinding high spots, pouring self-leveler in low spots, or both. That work can add real cost to a project. In some cases the better choice is a more forgiving floor, like carpet, that tolerates minor subfloor variation. We'll walk you through the options and the costs honestly so you can decide.

Why We Won't Install Without Warranty Coverage

Some customers ask us to install over a subfloor that doesn't meet requirements and to sign a waiver giving up warranty coverage. We don't do these installations. If we know a floor has a real chance of failing, we won't be part of it, and we don't want you left with a failed floor and no warranty behind it.

If You Have a Problem

How to Make a Claim

If you have an issue with your floor, start by contacting the sales representative you worked with on your project. They know your job and can usually get things moving quickly. If the issue isn't being resolved to your satisfaction, Carpetime's owner, Mark Ledebur, is happy to work with you directly.

What to Expect After You Contact Us

We'll respond as soon as possible to look at the issue, figure out what's causing it, and get it to the people who can fix it.

• If it's an installation issue, we'll get the installer back out at the earliest available opening.
• If it's a material issue, we'll contact the manufacturer and stay involved as the claim moves forward. The manufacturers we work with are generally responsive. However, the manufacturer makes the final decision on a material claim and sets its own timeline, which is outside our control. We'll keep you informed along the way.

Help With Manufacturer Claims

If you believe there's a defect in the material itself, you don't have to deal with the manufacturer on your own. Carpetime will work with the manufacturer's sales representatives and claims department to communicate the issue on your behalf.

How We Made This Page

We wrote this page with the help of AI tools. The policies are not AI-generated: every policy here is Carpetime's own, and our team reviewed and approved everything on this page before publishing. If something doesn't look right, call us at 970-245-4753.

Last reviewed October 2026 by the Carpetime team.